Returns

Return Policy

We're sorry your purchase didn't work out for you. To make a return, please first call your 4PetSupply Sales Engineer to arrange for a RA (Return Authorization) number. Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist:

• Please write the RA number on the shipping label and NOT on the product box itself
• Items must be returned in the condition they were received, including all accessories, documentation and packaging materials
• If your package was originally shipped double-boxed, please return the unit(s) double-boxed
• When repacking the product box, avoid using duct tape or other adhesives that can leave a residue
• Please use a shipping method that is trackable, such as FedEx or UPS
• Remember that if your order was shipped for free under our free shipping promo, the cost of outbound shipping will be deducted from your return credit
• We recommend that you insure your package when shipping back to us. Sometimes things get damaged in route, and if that happens, we want you to be covered